| Category: Credit & Debt
Services |
Submitted: 12/21/2002
8:21:13 AM
Modified: 12/24/2002 3:40:18
AM
| 
| Federated Financial
Services Problems I had Deerfield Beach Florida *EDitor's Comment
*REBUTTAL Owner of company ..Federated Financial DOES NOT Belong in
the Rip Off Report!! |
Federated Financial
Services
Address:
http://www.alleviateyourdebt.com/default.htm
3275
W. Hillsboro Blvd. Suite 110 Deerfield Beach Florida
33442
U.S.A.
Phone Number:
954-571-8810
Fax
Number:
954-571-8463
Email:
info@ffs-inc.net
|
I was fairly in debt and looking
for a way out when I received an e-mail from Federated Financial. I
decided to give it a try. The person I contacted told me they could
help, they would lower my interest rates and help me pay off my debt
in 2 years, all I had to do was pay a deposit of $500.00 and pay
$500.00 a month. I thought great and got started.
After a
year of using the service my interest rates in some cases have risen
due to the fact that my creditors were not paid on time. Often times
being passed over for a month. Late charges coming in every time. I
contacted them stating my problem twice, twice they told me the
creditors should not be doing this and that they would take care of
it. So I got fed up.
After working alot of hours and pulling
in some cash from overtime I've paid off enough of my own debt and
canceled the service. When I canceled the person I spoke with said
there was no record of my calling to report the late payments...
Well I lost the $500 dollar deposit but at least now I can be sure
my creditors are paid on time.
This service may work for
some. For those great. Just didn't work for me and I've taken hits
to my credit report from the late payments.
I wasn't even
going to say anything until I read the last post and responce to
it.
Take care, and thanks for your
time.
Scott
Lafayette, Colorado
U.S.A.
Click here to read other Rip Off Reports on Federated
Financial
Services
|
Rebuttal
REBUTTAL Owner of
company
Submitted: 12/23/2002 3:17:06 PM
Modified: 12/24/2002 3:40:18 AM
|
|
| Federated Financial DOES NOT Belong in the Rip Off
Report!! |
|
The
reason our program wasn't working for Scott was never due to late
payments or any failure on our part to promptly disburse his funds.
We disburse daily, and his funds were always promptly sent to his
creditors.
Admittedly, the one creditor he had problems with
now claims to have never received our payment proposal in June of
2001. We were previously led to believe our proposal was accepted at
that time, and we were never advised by Scott that this creditor was
treating his payments as late throughout the entire time since then.
It is incumbent upon the client to notify us under such
circumstances.
The creditor in question only notifies the
client (not the agency) when an account is accepted into its debt
repayment program, and the client receives the only monthly
statements. Only Scott could review his monthly statements to verify
that he was actually receiving the benefits of reduced interest
rates, as we understood to be the case. As are all of our clients,
Scott was advised, both verbally and in writing, to carefully review
his monthly statements for this reason. The problem he experienced
could have been easily and quickly resolved had he brought it to our
attention. It is unfair to scold us now, over a year and a half
later.
As a company that is registered as compliant with the
ISO 9001:2000 Quality Management System, all of our incoming and
outgoing client communications are carefully recorded and maintained
in a computerized database. Although Scott has indicated that he
“contacted [us] stating [his] problem twice”, a review of his client
file and all related notes reveals that he only once complained to
us; that his prior complaint was in the form of a June 2001 email
concerning an entirely different creditor; and that this unrelated
concern was promptly resolved over a year and a half ago!
We
never again had reason to believe this client was dissatisfied until
he cancelled our service earlier this month. This is true despite
the fact that we spoke with the client in November 2001 when he
established recurring electronic debit payments from his bank
account. He made no mention, at that time or otherwise, of any other
problems or concerns, and his payments to us have continued up until
the present month, December 2002. With all due respect to Scott, he
is at least partly responsible for the difficulties he has
experienced for not addressing this to us much sooner.
Fortunately for Scott, and notwithstanding his allegations
to the contrary, this company takes customer service very seriously.
We pride ourselves on our goal of total client satisfaction. If we
did anything wrong in Scott's case, the worst that can be said is
that we let him cancel without first getting to the bottom of what
happened. This was contrary to our standard policy.
Although
we feel that Scott was at least partly to blame for not raising his
issues sooner, we do understand why he is dissatisfied with the
results he attained with us. Although we are disappointed that he
never gave us a fair chance to fix the problem, we acknowledge that
he did not receive the benefit of his bargain with us. We do
sympathize with his plight, although certainly we are not to be
blamed for it. Nevertheless, in view of Scott's difficulties, and in
keeping with our standard quality policies, we are sending this
client a check in the amount of $974, constituting a full refund of
his initial payment of $474, plus $500, as reimbursement for the
late fees he received.
We hope that, in the future,
individuals such as Scott will not rush to judgment concerning a
company such as ours that so consistently acts in good faith. Our
trained and experienced staff routinely handles problems of this
nature, and we go to great lengths to assure that our responses to
client concerns are both prompt and effective. We have found no
factual support for Scott's claim that we ignored his complaints.
Under all of the circumstances, we believe this result is more than
fair.
PS: Would-be Rip Off Reporters are better advised to
bring any issues of concern to our direct attention. We will not
hesitate to zealously prosecute legal actions for libel and
defamation against anyone who brings false claims about us on this
website. We may not be able to reach the Rip Off Report or its
owners, who hide behind a phone address in the Caribbean island
country of Nevis, but we are quite serious when we say that, in the
future, we can and will sue those here in the USA who defame our
hard-earned, good name.
Steve Miller
Federated
Financial
Steve - Deerfield
Beach, Florida
U.S.A. |
Update
Submitted: 12/24/2002
3:39:20 AM Modified: 12/24/2002 3:40:18
AM
|
|
| EDitor's Opinion ..you should have kept your big mouth
shut |
|
Hey
Stevie,
What do you mean hiding? We're located here on the
beautiful beaches of Nevis because we like it here… Come on down,
the sun is shining and the water is about 83 degrees!
We
have no clue as to what your company does or who you are?
Stevie, does it look like we authored this Rip-off Report?
You should get yourself a lawyer who is Internet savvy. They will
tell you that consumers have a right to post anywhere on the
Internet what happened to them. Companies with a lot deeper pockets
than you thought about coming after us but realized, the law is on
our side… hey, take your best shot.
Here is an idea; why
don't you just do the right thing for the victim instead of coming
up with some long winded excuse? Wouldn't it have looked better for
your company if you just said, hey, if this customer is unsatisfied,
lets take care of them?
You should have left us out of it, we
have nothing to do with the creation of this Rip-off Report, and you
know it..
We see this is not your first Rip-off Report.
ED Magedson
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
We are not lawyers.
We are not a collection
agency.
We are Consumer Advocates.
...the victims'
advocate
WE are Civil and Human Rights
Activists
We are a Nationwide Consumer Reporting News
Agency
...by consumers, for
consumers
|
REBUTTAL
BOX
MY COMPANY HAS BEEN REPORTED!
HOW DO I RESPOND?Are
you an owner, employee or ex-employee with either negative or
positive information about the company or can you provide 'insider
information' on this company? Do you have a consumer suggestion on
how to resolve this problem or how to avoid it in the future? ONLY
these types of responses will be added to the filed report, and will
be posted within 24 hours of receipt. Make your voice heard. Let
them know your side, too!
CLICK HERE to Send us your rebuttal on this specific
report only.
or
***If you are
also a victim of the same company or person,
YOU NEED TO
FILE YOUR OWN RIP-OFF REPORT.
CLICK HERE to File your
OWN Rip-Off Report
|
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